Refund Policy

Due to the nature of our products we do not generally accept returns. Of course, if there is a fault with the product and it arrives in this condition we will consider the return subject to an investigation of the situation.

If our courier company tries to contact you for delivery, with no avail, the liability will remain with the client as we have made every effort to deliver the frozen goods to your door in a timely fashion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ally@medicinally.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
We do not except exchanges due to the nature of our products.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.